Good manners are all about making people feel comfortable all the time.
Here are a few common courtesies:
Speak softly.
Reply when someone speaks to you.
Not forget say “Please,” “Thank you,” and “Excuse me.”

First impressions:

You only get one chance. In business relationships today your ability to respectfully respond to certain individuals and situations can build your self-confidence. Remember that your behavior is observed and judged daily by employers, clients, and co-workers.

There are some tips, you should know.

About conversation:

  • Good eye contact and body language
  • Active listening
  • Not interrupting
  • Not monopolizing the conversation
  • Responding and contributing to the conversation

Business comunication:

  • Making introductions
  • Addressing your staff, colleagues, and boss
  • Communicating successfully at meetings
  • Making the most of special business events
  • Handling phone calls, voice mail, faxes, and e-mails
  • Writing business letters